Retail Service Lead - Bilingual, Growth & Advancement

O'Reilly Auto Parts; Macon (GA); On-site; USD 19,000 - 30,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, appearance, and operations. The role may assume shift management in the absence of managers and encourages bilingual applicants.

Essentials include strong communication, RSS certification, and experience in retail auto parts. The position offers growth opportunities and competitive compensation within a dynamic store environment.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages is a plus.
• Retail auto parts experience and ASE certification are preferred.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Ensure telephone calls are answered per company policy.
• Manage buy online/ship to store, hub and store transfers, and DC add orders timely.
• Process returns, exchanges, and refunds accurately using proper payment methods.
• Perform opening/closing duties, banking, and security checks as required.

Skills

Strong communication

RSS Certification

Multilingual

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, service, appearance, and operations. The role may assume shift management in the absence of managers and encourages bilingual applicants.

Essentials include strong communication, RSS certification, and experience in retail auto parts. The position offers growth opportunities and competitive compensation within a dynamic store environment.