Retail Service Lead (Bilingual) – Elevate Customer Experience

O'Reilly Auto Parts; Ottawa (KS); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Job summary

A leading automotive retailer located in Ottawa, Kansas, is seeking a Retail Service Specialist to support the Store Manager in sales and customer service. Responsibilities include supervising store operations, ensuring excellent customer service, and managing return processes. The ideal candidate will have strong communication skills, preferably with retail sales experience in auto parts and a willingness to obtain RSS certification. This role offers competitive wages, benefits, and opportunities for career advancement.

Qualifications

• Strong communication skills are essential.
• Ability to obtain RSS Certification required.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels and execution.
• Ensure efficient handling of customer returns and exchanges.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading automotive retailer located in Ottawa, Kansas, is seeking a Retail Service Specialist to support the Store Manager in sales and customer service. Responsibilities include supervising store operations, ensuring excellent customer service, and managing return processes. The ideal candidate will have strong communication skills, preferably with retail sales experience in auto parts and a willingness to obtain RSS certification. This role offers competitive wages, benefits, and opportunities for career advancement.