Auto Parts Retail Service Lead (Shift)

O'Reilly Auto Parts; Everett (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the store manager’s absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading a team, ensuring strong customer service, and managing daily store operations with awareness of premiums and performance-based pay where applicable.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team executes customer service programs.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management in the store manager’s absence. Bilingual candidates are encouraged to apply.

The position emphasizes leading a team, ensuring strong customer service, and managing daily store operations with awareness of premiums and performance-based pay where applicable.