Retail Service Lead — Auto Parts & Customer Experience

O'Reilly Auto Enterprises, LLC; Commerce City (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Day-one medical, dental, vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store management in delivering top-tier service to both retail and professional customers. The role emphasizes team leadership, store operations, and accurate handling of orders and returns.

The position requires strong communication skills, knowledge of automotive systems, and willingness to obtain RSS certification. Bilingual candidates are encouraged to apply and contribute to an inclusive, growth-driven team.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store orders, hub and store transfers, and DC add orders; contact customers on shipments as needed.
• Handle special orders and outside purchases efficiently per procedure and ledger.
• Ensure merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Manage schedule adherence, approvals for deviations, and proper timekeeping.

Skills

Strong communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is hiring a Retail Service Specialist to support store management in delivering top-tier service to both retail and professional customers. The role emphasizes team leadership, store operations, and accurate handling of orders and returns.

The position requires strong communication skills, knowledge of automotive systems, and willingness to obtain RSS certification. Bilingual candidates are encouraged to apply and contribute to an inclusive, growth-driven team.