Retail Service Lead: Auto Parts & Customer Experience

O'Reilly Auto Parts; Longview (WA); On-site; USD 23,598 - 32,373; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Job summary

An auto parts retailer is seeking a Retail Service Specialist in Longview, WA. The role involves supporting management, leading customer service efforts, and ensuring store operations are efficient. Candidates should possess strong communication skills and the capability to obtain RSS certification. This position provides competitive wages, various benefits including a 401k with employer contributions, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification necessary.
• Retail sales experience preferred, particularly in auto parts.

Responsibilities

• Lead the store team in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Ensure all buy online/ship to store transactions are processed promptly.
• Handle retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

An auto parts retailer is seeking a Retail Service Specialist in Longview, WA. The role involves supporting management, leading customer service efforts, and ensuring store operations are efficient. Candidates should possess strong communication skills and the capability to obtain RSS certification. This position provides competitive wages, various benefits including a 401k with employer contributions, and opportunities for career growth. Bilingual candidates are encouraged to apply.