Retail Service Lead - Auto Parts & Customer Experience

O'Reilly Auto Parts; Gypsum (CO); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

401k Plan

Medical Insurance

Tuition Assistance

Resumo da oferta

O'Reilly Auto Parts in Gypsum, CO is seeking a Retail Service Specialist to support store managers with sales, customer service, and store operations, including shift management in their absence.

The role emphasizes leading the team in customer service for retail and professional customers, managing showroom operations, calls, transfers, returns, and daily opening/closing duties. Bilingual candidates are encouraged to apply.

Qualificações

• Strong communication skills
• Ability to obtain RSS Certification

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and related programs.
• Ensure telephones are answered per policy and orders/transfers are processed timely.
• Manage returns, exchanges, and refunds with correct payment methods and invoicing.

Conhecimentos

Strong communication skills

Ability to obtain RSS Certification

Descrição da oferta de emprego

O'Reilly Auto Parts in Gypsum, CO is seeking a Retail Service Specialist to support store managers with sales, customer service, and store operations, including shift management in their absence.

The role emphasizes leading the team in customer service for retail and professional customers, managing showroom operations, calls, transfers, returns, and daily opening/closing duties. Bilingual candidates are encouraged to apply.