Retail Service Lead Auto Parts (Bilingual)

Dormont Manufacturing Co; Westmont (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.

The role includes shift management in the absence of store leadership and demands strong communication. Bilingual candidates are encouraged to apply, reflecting the company’s inclusive culture and opportunities for growth.

Qualifications

• Strong communication skills required.
• RSS Certification required.
• ASE Certification desired; automotive knowledge preferred.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure adherence to programs.
• Answer phone calls per company policy.
• Process buy online/ship to store, hub, and store-to-store transfers and notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently using the external ledger.
• Manage returns and exchanges, issue refunds correctly, and stage returns.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and assign merchandising tasks.
• Ensure schedules, deviations, and clock-ins are properly managed.

Skills

Strong communication

RSS Certification

ASE Certification

Spanish language

Multilingual

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.

The role includes shift management in the absence of store leadership and demands strong communication. Bilingual candidates are encouraged to apply, reflecting the company’s inclusive culture and opportunities for growth.