Retail Service Lead - Bilingual, Auto Parts, Growth

O'Reilly Auto Enterprises, LLC; Faribault (MN); Vor Ort; USD 16.000 - 28.000; Vollzeit

Benefits dieser Stelle

Stock Purchase Plan

401k with Employer Contributions

Starting Day One Medical, Dental, &amp

Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Zusammenfassung

O’Reilly Auto Parts is hiring a Retail Service Specialist to lead store team members in delivering excellent customer service and managing daily operations. The role supports the Store Manager and may assume shift management in their absence.

Bilingual candidates are encouraged to apply and the team emphasizes strong communication and efficient handling of purchases and returns. Responsibilities include supervising service levels, processing online orders and transfers, and ensuring proper

Qualifikationen

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, ideally in auto parts.
• Automotive systems knowledge and repair experience.
• Spanish language ability highly desired.

Aufgaben

• Lead store team in delivering excellent customer service to retail and professional customers.
• Oversee showroom customer service levels and ensure program adherence (Hi5, Rock the Call, etc.).
• Manage phone communications and ensure online orders, hub/store transfers, and DC add orders are processed promptly.
• Process returns and exchanges efficiently; issue refunds using correct methods.
• Perform opening/closing duties, secure money/deposits, and verify schedules; support shift management in absence of store leadership.

Kenntnisse

Strong communication skills

RSS Certification

ASE Certification

Spanish language proficiency

Ausbildung

RSS Certification

ASE Certification

Jobbeschreibung

O’Reilly Auto Parts is hiring a Retail Service Specialist to lead store team members in delivering excellent customer service and managing daily operations. The role supports the Store Manager and may assume shift management in their absence.

Bilingual candidates are encouraged to apply and the team emphasizes strong communication and efficient handling of purchases and returns. Responsibilities include supervising service levels, processing online orders and transfers, and ensuring proper