Bilingual Retail Service Lead – Auto Parts

O'Reilly Auto Enterprises, LLC; Plainfield Township (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental, & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, and operations. The role may include shift management in absence of store leadership.

Bilingual candidates are encouraged to apply, with a focus on high service levels and efficient transaction processing. The position offers competitive wages, benefits, and growth opportunities within a company known for promoting from within.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems and repair knowledge beneficial.
• ASE Certification helpful.
• Spanish language ability considered a plus.

Responsibilities

• Lead store team members to deliver excellent customer service.
• Oversee front-end service and customer programs.
• Handle store operations, shift management in the absence of managers.
• Ensure returns, exchanges, and deposits are processed correctly.
• Supervise scheduling, show floor, and security procedures.

Skills

Strong communication

RSS Certification

Retail sales

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, and operations. The role may include shift management in absence of store leadership.

Bilingual candidates are encouraged to apply, with a focus on high service levels and efficient transaction processing. The position offers competitive wages, benefits, and growth opportunities within a company known for promoting from within.