Retail Service & Customer Experience Associate

The Michael's Companies; Freehold, Northern (NJ, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

The Michaels Companies is hiring at the Freehold, NJ store to provide friendly customer service, assist customers in locating products, and ensure smooth checkout experiences. Team members will participate in stocking, planograms, and merchandise recovery while supporting omni-channel processes like BOPIS and SFS.

Responsibilities include cash handling, engaging customers on rewards programs, and adhering to SOPs, safety, and company policies.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service and help customers find products
• Handle checkout with cash handling to standards
• Assist with merchandise recovery, stocking, and planogram duties
• Participate in Omni channel processes (BOPIS, Ship From Store)
• Support safety programs and SOP compliance

Skills

Retail experience

Job description

The Michaels Companies is hiring at the Freehold, NJ store to provide friendly customer service, assist customers in locating products, and ensure smooth checkout experiences. Team members will participate in stocking, planograms, and merchandise recovery while supporting omni-channel processes like BOPIS and SFS.

Responsibilities include cash handling, engaging customers on rewards programs, and adhering to SOPs, safety, and company policies.