Retail Service Associate – Framing & Checkout

Michaels of Canada; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Job summary

The Michaels Companies Inc. is hiring at our Phoenix store for team members who deliver friendly customer service and help customers find what they need. You will handle checkout duties, assist with in-store operations, and participate in truck unloading, stocking, and merchandising to keep a well-stocked store.

Employees are expected to support rewards enrollment, VOC surveys, and omni-channel processes like BOPIS and SFS, while conforming to SOPs and safety programs. Equal opportunity employer.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Job description

The Michaels Companies Inc. is hiring at our Phoenix store for team members who deliver friendly customer service and help customers find what they need. You will handle checkout duties, assist with in-store operations, and participate in truck unloading, stocking, and merchandising to keep a well-stocked store.

Employees are expected to support rewards enrollment, VOC surveys, and omni-channel processes like BOPIS and SFS, while conforming to SOPs and safety programs. Equal opportunity employer.