Seasonal Retail Associate - Customer Service & Framing

Michaels

Mesa (AZ)

On-site

USD 17,000 - 22,000

Full time

14 days+

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Benefits offered by this job

401(k) match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is hiring at its PHX-MESA/Stapley location in Mesa, AZ to help customers find products, check out quickly, and keep the store well stocked and inviting. You will assist shoppers, enroll them in Rewards and Private Label Credit Card programs, and support omni-channel processes like Buy Online Pickup in Store and Ship From Store.

The role emphasizes friendly service, merchandise recovery, and adherence to SOPs while cross-training in Custom Framing selling.

Qualifications

Retail or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and provide solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unload, stocking, and planogram (POG) processes.
Maintain merchandise recovery and stock levels; complete returns/go back process.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs; adhere to SOPs and company policies.
Cross trained in Custom Framing selling and production.