Retail Service Associate: Fast Checkout & In-Store Solutions

Michaels; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Discount programs

Job summary

Michaels is hiring for a store team member in Austin, TX. You will help customers shop, locate products, and provide solutions while delivering a fast checkout with accurate cash handling.

You’ll engage buyers in rewards programs, support BOPIS and SFS, and participate in truck unloading and stocking to keep shelves well-merchandised. The role involves merchandising, safety adherence, and cross-training in Custom Framing.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels is hiring for a store team member in Austin, TX. You will help customers shop, locate products, and provide solutions while delivering a fast checkout with accurate cash handling.

You’ll engage buyers in rewards programs, support BOPIS and SFS, and participate in truck unloading and stocking to keep shelves well-merchandised. The role involves merchandising, safety adherence, and cross-training in Custom Framing.