Retail Security Guard

andyfrain; Virginia (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discounts

EAP

Job summary

andyfrain is hiring a Retail Security Guard at Short Pump Town Center in Richmond, VA for a full-time, second-shift role. You will help maintain a safe, welcoming environment for customers, employees, and vendors, with emphasis on vigilance, professionalism, and a customer-first mindset.

The role requires a State Guard license, strong communication, and the ability to respond calmly in emergencies. You will patrol, monitor CCTV, report incidents, and support loss prevention while delivering

Qualifications

• Must have strong customer service and communication skills.
• Able to stay alert and respond calmly in emergencies.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.

Skills

Customer service

Attention to detail

Communication

Report writing

Professional appearance

State Guard license

Tools

CCTV systems

Alarms

Access control

Job description

Retail Security Guard (Full-Time)

LOCATION:

Short Pump Town Center – Richmond, VA

PAY:

$16.24/hour

POSITION TYPE:

Full-Time

SCHEDULE:

2nd Shift

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency

Work Expectations

• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Valid Drivers License

DCJS Certification