Retail Security Officer Part-time

Andy Frain Services; Columbia (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (conf

Supportive work environment focused on

Job summary

Andy Frain Services in Columbia, MD is hiring a Retail Security Guard to protect customers, employees, and visitors while maintaining a welcoming environment and a professional demeanor.

You will patrol assigned areas, control access, monitor CCTV, and respond to alarms and incidents, always delivering clear reports and superior service.

The role requires reliability, punctuality, and a focus on safety, with duties expanding to loss prevention support and adherence to post orders.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergencies.
• Professional appearance and demeanor.
• State Guard license is required.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Follow post orders, safety procedures, and loss prevention guidance.
• Greet and assist customers, employees, and visitors in a professional manner.

Skills

Customer service

Communication

Situational awareness

Punctuality

Report writing

Professional appearance

Emergency response

Job description

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

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