Retail Security Guard

Andy Frain Services, Inc.; Richmond (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Employee Assistance Program

Work–Life Balance

Job summary

Andy Frain Services is seeking a Retail Security Guard for the Short Pump Town Center in Richmond, VA. This full-time role, on the 2nd shift, focuses on patrols, access control, and incident reporting to maintain a safe retail environment.

Ideal candidates possess strong customer service, alertness, and communication skills, with a valid State Guard license and ability to write clear reports. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Customer service and communication skills essential.
• Ability to stay alert and respond calmly in emergencies.
• Reliable, punctual, and able to follow directions.
• Ability to write clear, accurate reports.
• Professional appearance and demeanor required.
• State Guard license required.

Responsibilities

• Patrol assigned areas or fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs and incident reports.
• Maintain awareness of surroundings at all times.
• Greet and assist customers, employees, and visitors professionally.

Skills

Customer service

Communication

Alertness

Reliability

Punctuality

Report writing

Professional appearance

State Guard license

Teamwork

Multitasking

Tools

CCTV

Alarms

Access control

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Guard (Full-Time)

LOCATION:

Short Pump Town Center – Richmond, VA

PAY:

$16.24/hour

POSITION TYPE:

Full-Time

SCHEDULE:

2 nd Shift

OVERVIEW:

We are hiring aRetail Security Guardto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

Valid Drivers License

DCJS Certification