Retail Sales Technician (Electronics Repair)

Asurion; Madison (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Ongoing training and hands-on learning opportunities

Unlimited monthly bonus potential

Competitive hourly pay and benefits package

Career growth opportunities

Additional benefits for well-being

Job summary

Asurion is seeking a Retail Sales Technician in East Madison, WI, offering a starting pay of $17.00 per hour plus sales and repair incentives. Your role will involve providing technical expertise and troubleshooting customer devices while delivering personalized experiences.

Ideal candidates will have at least 1 year of customer service experience and be flexible to work various retail hours. Asurion offers ongoing training, competitive pay, and career growth opportunities.

Qualifications

• 1+ year of customer-service or retail sales experience.
• 6+ months of experience in product-service support or technology repair is preferred.
• Basic knowledge of mobile devices and operating systems.
• Flexibility to work retail hours, weekends, and holidays.
• Proven ability to multitask efficiently in a fast-paced setting.
• Passing background check (criminal record and drug test).

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Deliver personalized customer experiences through the 'serve, solve, and sell' method.
• Upsell Asurion products and meet sales goals.
• Support market initiatives and adapt to store needs.
• Efficiently multitask and self-manage in a dynamic retail environment.
• Represent Asurion and act with integrity in all customer interactions.

Skills

Customer-service experience

Retail-sales experience

Technical repair knowledge

Multitasking ability

Interpersonal skills

Job description

Retail Sales Technician – East Madison, WI. Starting pay: $17.00 per hour plus uncapped sales and repair incentive, with average incentive potential of $542 per month.

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Deliver personalized customer experiences through the “serve, solve, and sell” method.
• Upsell Asurion products and meet sales goals.
• Support market initiatives and adapt to store needs.
• Efficiently multitask and self‑manage in a dynamic retail environment.
• Represent Asurion and act with integrity in all customer interactions.

Qualifications

• 1+ year of customer-service or retail‑sales experience.
• 6+ months of experience in product‑service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.
• Flexibility to work retail hours, weekends, and holidays.
• Proven ability to multitask efficiently in a fast‑paced setting.
• Passing background check (criminal record and drug test).

Benefits

• Ongoing training and hands‑on learning opportunities.
• Unlimited monthly bonus potential for strong sales performance.
• Competitive hourly pay and benefits package.
• Career growth opportunities aligned with your interests.
• Additional benefits for mental, physical, and financial well‑being.

Asurion is an equal‑opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.