Retail Sales Technician (Electronics Repair)

Asurion; Tuscaloosa (AL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Unlimited sales incentives

Job summary

Asurion is hiring a Retail Sales Technician for the uBreakiFix store in Tuscaloosa, AL. The role focuses on welcoming customers, providing human-centric service, and applying our Serve, Solve, Sell approach to upsell products and services.

You will assist with device diagnostics and repairs while meeting sales goals and collaborating with the store team. Experience in customer service or retail is preferred, with basic electronics knowledge beneficial.

Qualifications

• 1+ year of experience in customer service or retail sales.
• Strong communication and interpersonal skills.
• Basic knowledge of electronic devices is a plus.

Responsibilities

• Greet customers and provide a personalized, human-centric experience.
• Upsell Asurion products and services using Serve, Solve, Sell techniques.
• Work toward achievable sales goals.
• Assist with diagnostics, troubleshooting and repairs of customer devices.
• Support store operations as a collaborative team member.

Skills

Customer service

Retail sales

Communication skills

Multitasking

Job description

Retail Sales Technician Tuscaloosa, AL $16.25/hr + unlimited sales bonus potential

What’s in it for you:

Starting Pay: $16.25 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)

Benefits that take care of you:

A comprehensive benefits package including health insurance, retirement plans, and employee discounts. Tech-out at a higher-level.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top‑notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered. Our products and services help nearly 300 million customers worldwide.

Here’s how we practice the Asurion Way:

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.