Retail Sales Technician

Asurion; Harrisville (UT); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Unlimited bonus

Competitive pay

Training opportunities

Career growth

Job summary

Asurion is seeking a Retail Sales Technician to troubleshoot and repair customer devices, while delivering personalized service. You will be the face of Asurion, driving sales with the serve, solve, and sell approach and supporting in-store initiatives.

Starting pay is $16.25 per hour with uncapped incentive potential, including average monthly incentives. The role requires flexible weekend/holiday scheduling and offers ongoing training and career growth opportunities.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair (preferred).
• Basic knowledge of mobile devices and operating systems.

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices.
• Be the face of Asurion and deliver award-winning, personalized customer experiences.
• Upsell Asurion products and achieve sales goals.
• Contribute & support in market, based on needs of the business and store locations.
• Efficiently multitask in a dynamic retail environment.
• Self-manage and set priorities.

Skills

Customer service

Retail sales

Product knowledge

Technology repair

Job description

Retail Sales Technician

Starting pay is at $16.25 per hour + uncapped sales & repair incentive. Average incentive potential is $607/month, with unlimited earning potential!

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award‑winning, personalized customer experiences
• Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self‑manage and set priorities

Requirements

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast‑paced environment
• A passing background check (criminal and drug test)

Benefits and Perks

• Ongoing training to grow your skills and hands‑on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more!
• Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

About the Company

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion Way

• Customer First: We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team: We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent: We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity: We take ownership and pride in the work we do. We build trust‑based relationships and do what’s right— even when no one is looking.

Equal Opportunity Employment

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.