Retail Sales Supervisor - Service & Team Leadership

Nevada Fine Wine & Spirits LLC; Natick (MA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Discounts

Health care plans

401(k)

HSA

Pre-tax commuter benefits

Disability & life insurance

Job summary

Total Wine & More in Natick, MA is seeking a dedicated Supervisor to support the management team in growing our brand and delivering best-in-class service. You will lead by example, oversee service, merchandising, and front-end operations to drive sales and KPIs.

You will mentor team members, train staff, and resolve customer issues while ensuring compliance with alcohol regulations and safety standards. The role emphasizes a team-first mindset, flexible scheduling including evenings and

Qualifications

• High school diploma or equivalent preferred
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with the point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Retail supervision

Customer service

Team leadership

Training

Interpersonal skills

Problem solving

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Natick, MA is seeking a dedicated Supervisor to support the management team in growing our brand and delivering best-in-class service. You will lead by example, oversee service, merchandising, and front-end operations to drive sales and KPIs.

You will mentor team members, train staff, and resolve customer issues while ensuring compliance with alcohol regulations and safety standards. The role emphasizes a team-first mindset, flexible scheduling including evenings and