Retail Sales Supervisor: Lead Team & Customer Service

stevemaddenretailcareers; Elizabeth (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Life Insurance

Disability Insurance

401K with Company Match

Paid Time Off

Employee Discounts

Virtual Health Care

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden is seeking a Sales Supervisor (full-time) to support the store management team in Elizabeth, NJ. You will lead a dynamic sales floor, train associates, and ensure exceptional customer service while meeting sales targets.

As a key liaison between customers, staff, and management, you will coordinate floor moves, merchandising and daily operations. The role requires flexibility to work day, evening, weekends and holidays, with opportunity for career growth within the brand.

Qualifications

• Minimum 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Retail experience

Team-building

Communication skills

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Steve Madden is seeking a Sales Supervisor (full-time) to support the store management team in Elizabeth, NJ. You will lead a dynamic sales floor, train associates, and ensure exceptional customer service while meeting sales targets.

As a key liaison between customers, staff, and management, you will coordinate floor moves, merchandising and daily operations. The role requires flexibility to work day, evening, weekends and holidays, with opportunity for career growth within the brand.