Retail Sales Supervisor: Lead & Inspire High-Impact Team

Steve Madden; Charleston (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

Disability benefits

401K with company match

Paid time off

Virtual health care

Employee discounts 50% off

Family discounts 40% off

Discount events

Tuition reimbursement

Career growth

Employee referral program

Job summary

Steve Madden in Charleston, SC is seeking a full-time Sales Supervisor to support the store management and lead the sales floor when managers are absent. The role focuses on driving sales, delivering exceptional customer service, and coordinating daily operations.

You will train new staff, liaise with customers and store leadership, and help with merchandising and schedule flexibility to cover day, evening, weekends, and holidays.

Qualifications

• Minimum of 2-3 years of retail experience.
• High school diploma or equivalent preferred.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Excellent team-building skills.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Lead, inspire, and motivate the team to achieve sales targets and provide exceptional customer service.
• Assist in training and developing a successful sales team.
• Ensure that all customer service initiatives are in place to address issues quickly and courteously.
• Act as a liaison between customers, sales associates, the Assistant Store Manager, and the Store Manager.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Assist in various store operations, including floor moves, merchandising, display maintenance, cleaning duties when necessary, and returning products to inventory as needed.
• Be flexible and occasionally perform work outside of your specific role.

Skills

Leadership

Customer Service

Team Training

Verbal & Written Communication

Education

High school diploma or equivalent

Job description

Steve Madden in Charleston, SC is seeking a full-time Sales Supervisor to support the store management and lead the sales floor when managers are absent. The role focuses on driving sales, delivering exceptional customer service, and coordinating daily operations.

You will train new staff, liaise with customers and store leadership, and help with merchandising and schedule flexibility to cover day, evening, weekends, and holidays.