Retail Sales Supervisor — Flexible Hours & 401K

Mars, Incorporated and its Affiliates; Anaheim (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Flexible schedules

401K

Paid time off

Tuition reimbursement

Mental health benefits

Corporate discounts

Career opportunities

Job summary

Hotel Chocolat is seeking a Sales Supervisor in Long Beach, CA to lead the store team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage stock, and uphold brand standards across service, product knowledge, and events.

Key duties include coaching staff, running tastings, and ensuring health and safety compliance. The role emphasizes leadership, customer focus, and a deep passion for cocoa and sustainability.

Qualifications

• 2+ years in customer service, retail experience preferred.
• Ability to lead a team and work with others to hit targets.
• Ability to present products well and manage displays.
• Clear communication with customers and team members.
• Willingness to learn product origins, cocoa and allergens.

Responsibilities

• Lead store operations with a focus on customer experience and sales goals.
• Deliver exceptional customer service and coach staff to do the same.
• Represent the brand, coordinate with partners and management.
• Learn products, run tastings, and share cocoa knowledge.
• Manage stock, receiving, layout, and inventory accuracy.
• Oversee daily operations, safety, opening/closing, and budgets.
• Coach and motivate team to meet performance metrics.

Skills

Customer Service

Teamwork

Merchandising

Communication

Product knowledge

Job description

Hotel Chocolat is seeking a Sales Supervisor in Long Beach, CA to lead the store team and deliver an exceptional customer experience. You will partner with the Store Manager to drive sales, manage stock, and uphold brand standards across service, product knowledge, and events.

Key duties include coaching staff, running tastings, and ensuring health and safety compliance. The role emphasizes leadership, customer focus, and a deep passion for cocoa and sustainability.