Retail Sales Supervisor - Lead a High-Performing Team

Mars, Incorporated and its Affiliates; Alexandria (VA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive wages starting at $25/hour

Flexible Schedules

401K and paid time off

Tuition reimbursement program

Mental Health benefits

Ongoing Developmental Programs

Corporate/ Store Discounts

Career Opportunities

Job summary

Hotel Chocolat is hiring a Sales Supervisor for the King Street store in Alexandria, VA. You will work with the Store Manager to deliver exceptional customer experiences, drive sales, and uphold brand standards in a fast-paced environment. The role includes leading the team in stock, demonstrations and store operations, with growth opportunities and a competitive benefits package. The position carries competitive wages and a comprehensive set of perks.

Qualifications

• 2+ years experience in customer service is essential.
• Team collaboration to achieve store goals.
• Merchandising and product knowledge proficiency preferred.
• Excellent communication and guest service skills.
• Ability to run tasting sessions and product demonstrations.

Responsibilities

• Lead and collaborate with the Store Manager to execute retail strategy.
• Deliver exceptional customer experience and service quality.
• Represent the Hotel Chocolat brand in-store and with stakeholders.
• Learn and teach product knowledge, allergens and sustainability commitments.
• Oversee stock receiving, inventory accuracy and stock presentation.
• Ensure health & safety and opening/closing procedures are followed.

Skills

Customer Service

Teamwork

Merchandising

Communication

Product knowledge

Job description

Hotel Chocolat is hiring a Sales Supervisor for the King Street store in Alexandria, VA. You will work with the Store Manager to deliver exceptional customer experiences, drive sales, and uphold brand standards in a fast-paced environment. The role includes leading the team in stock, demonstrations and store operations, with growth opportunities and a competitive benefits package. The position carries competitive wages and a comprehensive set of perks.