Retail Sales Supervisor & Customer Experience Lead

California Fine Wine & Spirits; Florida; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

PTO

Health plan

401(k)

Discounts

Tuition assistance

Career development

Job summary

Total Wine & More in Florida is seeking a Retail Supervisor to support store operations and grow our brand. You will lead service teams, mentor staff, and ensure a welcoming, knowledgeable store atmosphere while meeting performance metrics.

Responsibilities include coaching peers, resolving customer issues, managing POS and inventory processes, and maintaining safety and compliance. This role requires flexibility to work evenings and weekends.

Qualifications

• 1–3 years of experience with 1+ year in a supervisory role in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work evenings and weekends.

Responsibilities

• Lead and supervise team members to support service, merchandising and front-end operations.
• Drive sales and deliver key performance metrics (KPMs).
• Provide outstanding customer service and resolve issues promptly.
• Coach and develop staff to enhance product knowledge and sales skills.
• Ensure compliance with laws and maintain a safe store environment.

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More in Florida is seeking a Retail Supervisor to support store operations and grow our brand. You will lead service teams, mentor staff, and ensure a welcoming, knowledgeable store atmosphere while meeting performance metrics.

Responsibilities include coaching peers, resolving customer issues, managing POS and inventory processes, and maintaining safety and compliance. This role requires flexibility to work evenings and weekends.