Retail Sales & Service Captain

Macy's, Inc.; Holyoke (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy’s is hiring a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role drives customer satisfaction, merchandising, and brand loyalty through promotional and Omni selling initiatives, under a People Leader.

Full-time schedules typically include 30+ hours per week, with part-time options 12–24 hours weekly; hours depend on business needs and eligibility for benefits.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Fulfills customer orders and merchandising tasks on the selling floor.
• Leads colleagues in completing assigned tasks.
• Role models excellent customer service and provides fast feedback.
• Supports customer-focused resolutions and problem-solving.
• Promotes Macy's mobile app to enhance in-store experience.
• Participates in opening/closing procedures and relies on store standards.

Skills

Customer service

Communication

Flexible availability

Education

High school diploma or equivalent

Tools

POS technology

RF equipment

Job description

Macy’s is hiring a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role drives customer satisfaction, merchandising, and brand loyalty through promotional and Omni selling initiatives, under a People Leader.

Full-time schedules typically include 30+ hours per week, with part-time options 12–24 hours weekly; hours depend on business needs and eligibility for benefits.