Retail Sales Representative

Tharp Consulting; Columbus (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Tharp Consulting is seeking an In-Store Sales Associate (HVAC) to engage customers in retail locations, educate on HVAC solutions, and qualify leads. The role involves scheduling in-home consultations, updating customer information, and collaborating with technicians to ensure a smooth workflow within the community.

You will leverage product knowledge and HVAC training to enhance sales and service capabilities while maintaining safety standards and excellent customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to explain HVAC and indoor air quality solutions clearly.
• Comfort with lead qualification and data entry accuracy.
• Willingness to learn through product and HVAC training.
• Safety-minded, team-oriented approach.

Responsibilities

• Educate customers on heating, cooling, and indoor air quality solutions.
• Qualify leads and determine next steps based on customer needs.
• Schedule in-home consultations.
• Accurately capture and update customer information in company systems.
• Work collaboratively with a customer-focused, safety-conscious team.
• Use product and HVAC training to strengthen sales and service capabilities.
• Support a consistent flow of work for technicians in the local community.

Skills

Strong customer service

Clear communication

Explain HVAC solutions

Lead qualification

Data entry accuracy

Willingness to learn

Safety-minded

Job description

In-Store Sales Associate (HVAC)

Represent residential and light commercial heating, ventilation, and air conditioning services within retail locations. Greet customers and engage in conversations to understand comfort and energy-efficiency needs.

Key Responsibilities

• Educate customers on heating, cooling, and indoor air quality solutions.
• Qualify leads and determine next steps based on customer needs.
• Schedule in-home consultations.
• Accurately capture and update customer information in company systems.
• Work collaboratively with a customer-focused, safety-conscious team.
• Use product and HVAC training to strengthen sales and service capabilities.
• Support a consistent flow of work for technicians in the local community.

Qualifications & Skills

• Strong customer service and communication skills.
• Ability to explain HVAC and indoor air quality solutions clearly.
• Comfort with lead qualification and data entry accuracy.
• Willingness to learn through product and HVAC training.
• Safety-minded, team-oriented approach.