Retail Sales Pro: Service, Merch & Loss Prevention

Citi Trends, Inc.; Jacksonville (FL); On-site; USD 27,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Store Sales Associate to deliver excellent customer service and maintain product knowledge to enhance customer satisfaction. The role emphasizes proactive engagement, integrity, and effective communication in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, help drive employee involvement, and support change management within the retail organization, reporting to Store Management.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, fitting room policies, ringing up customers, and inviting them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance with name tag.
• Assists management in merchandising the sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.
• Performs other duties as assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Store Sales Associate to deliver excellent customer service and maintain product knowledge to enhance customer satisfaction. The role emphasizes proactive engagement, integrity, and effective communication in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, help drive employee involvement, and support change management within the retail organization, reporting to Store Management.