Retail Sales Associate: Customer Service & Merchandising

Citi Trends, Inc.; Douglas (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service, maintain knowledge of merchandise, and contribute to a positive store culture. You will stay engaged with customers, communicate effectively, and work in a fast-paced retail environment.

The role supports store operations, including processing transactions, merchandising, loss prevention, and adhering to safety policies while presenting a neat, professional appearance.

Qualifications

• High School diploma or equivalent required.
• Excellent communication and organizational skills required.
• Flexible schedule including nights and weekends required.
• Basic math skills including percentages required.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balance register according to company policy.
• Bag merchandise efficiently during checkout.
• Handle cash, checks, and credit cards per policy.
• Obtain management approval for returns, voids, and checks.
• Maintain store housekeeping as assigned.
• Provide excellent customer service and greet customers.
• Follow all safety procedures and wear a name tag.
• Assist management in merchandising on the sales floor.
• Explain exchange/refund policies to customers.
• Support Loss Prevention efforts and report incidents.

Skills

Excellent communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service, maintain knowledge of merchandise, and contribute to a positive store culture. You will stay engaged with customers, communicate effectively, and work in a fast-paced retail environment.

The role supports store operations, including processing transactions, merchandising, loss prevention, and adhering to safety policies while presenting a neat, professional appearance.