Retail Sales Pro: Customer-Focused Specialist

storesalesassociate; Tennessee; On-site; USD 27,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and develop product knowledge to ensure customer satisfaction. The role emphasizes proactive engagement with customers, integrity, clear communication, and adaptability in a fast-paced retail setting.

You will contribute to a positive work culture and support change management within the store environment. Primary duties include ensuring accurate cash handling, assisting with price changes, and maintaining

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customers, abiding by fitting room policies, rings customer in a timely fashion, thanks customer for shopping and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level
• Explains our exchange/refund policies to customers after transactions
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
• Performs other duties as may be assigned

Skills

Excellent communication

Organizational skills

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and develop product knowledge to ensure customer satisfaction. The role emphasizes proactive engagement with customers, integrity, clear communication, and adaptability in a fast-paced retail setting.

You will contribute to a positive work culture and support change management within the store environment. Primary duties include ensuring accurate cash handling, assisting with price changes, and maintaining