Retail Sales & Operations Leader | Customer Experience
The Michael's Companies
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Job summary
The Michaels Companies is seeking a Sales/Operations Retail Manager in Lee's Summit, MO. The role leads a high-performing selling culture, drives sales results, and ensures exceptional customer experiences across front-end and service operations.
You will mentor the team, oversee SOP adherence, POS usage, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, while maintaining brand standards and operational continuity.
Job description
The Michaels Companies is seeking a Sales/Operations Retail Manager in Lee's Summit, MO. The role leads a high-performing selling culture, drives sales results, and ensures exceptional customer experiences across front-end and service operations.
You will mentor the team, oversee SOP adherence, POS usage, loyalty programs, and omni-channel services like BOPIS and Same Day Delivery, while maintaining brand standards and operational continuity.
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