Retail Sales Manager, New Store Opening Leader

Warby Parker; Chattanooga (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

401(k) Retirement savings plan

Parental leave

Job summary

Warby Parker is opening a new store in Chattanooga and seeks a service-oriented Sales Manager to lead a team of Retail Advisors in creating outstanding glasses-shopping experiences. You will engage customers, influence process improvements, and participate in special projects with guidance from senior leaders.

You will manage daily operations, open/close the store, lead shift meetings, and drive performance through coaching and reviews, while modeling Warby Parker values.

Qualifications

• 1+ year in a management position in retail
• Exceptional interpersonal skills
• Experience in sales or operations at a complex, customer-focused retailer
• Self-starter with entrepreneurial spirit
• Eager to learn new skills
• Positive, upbeat team player

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Own troubleshooting for our point-of-sale system
• Oversee the store's inventory management procedures
• Develop new processes that improve the ability to serve customers and optimize their shopping experiences
• Manage and implement daily zoning schedules
• Open and close the store
• Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
• Direct a team of 8–10 team members, consistently demonstrating what great service looks like
• Help conduct biannual performance reviews with the Store Leader and Associate Store Leader
• Assist with new hire onboarding and ongoing training
• Treat customers with respect and cultivate an inclusive, service-minded work culture

Skills

Retail management

Interpersonal skills

Team leadership

Customer service

POS troubleshooting

Tools

POS system

Job description

Warby Parker is opening a new store in Chattanooga and seeks a service-oriented Sales Manager to lead a team of Retail Advisors in creating outstanding glasses-shopping experiences. You will engage customers, influence process improvements, and participate in special projects with guidance from senior leaders.

You will manage daily operations, open/close the store, lead shift meetings, and drive performance through coaching and reviews, while modeling Warby Parker values.