Retail Sales Manager: Elevate Service & Sales

Michaels; Oshkosh (WI); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Healthcare coverage

Tuition assistance

Commuter benefits

Job summary

Michaels in Oshkosh, WI is seeking a Sales Manager to lead store selling culture, front-end operations, and customer experience. You will coach teams, ensure brand standards, and drive omni-channel service across BOPIS, Same Day Delivery, and in-store programs.

The role requires 3+ years of retail leadership, with a focus on sales results, customer satisfaction, and operational excellence. Night/weekend/early-morning shifts are included. Benefits accompany the role.

Qualifications

• 3+ years of retail leadership experience required.
• Strong focus on customer experience and sales performance.
• Proven coaching and team development skills.

Responsibilities

• Lead front-end and service operations to uphold selling behaviours and brand standards.
• Oversee POS and Self-Checkout accuracy and efficiency during transactions.
• Drive sales and service KPIs through daily coaching and role modelling.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Enroll customers in Loyalty Rewards and promote protection plans and extended services.

Skills

Retail leadership

Customer experience

Coaching

Team management

SOP compliance

Omni-channel

Tools

POS system

Self-checkout

Job description

Michaels in Oshkosh, WI is seeking a Sales Manager to lead store selling culture, front-end operations, and customer experience. You will coach teams, ensure brand standards, and drive omni-channel service across BOPIS, Same Day Delivery, and in-store programs.

The role requires 3+ years of retail leadership, with a focus on sales results, customer satisfaction, and operational excellence. Night/weekend/early-morning shifts are included. Benefits accompany the role.