Retail Sales Manager — Lead Experience & Growth

Michaels Stores; Kenosha (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels in Kenosha, WI seeks a Sales Manager to lead a high-performing selling culture and drive strong sales and customer satisfaction. You will oversee front-end operations, ensure SOPs and brand standards are followed, and coach team members for excellence in service.

The role requires skilled leadership, operational focus, and a commitment to exceptional customer experiences across channels and store programs.

Responsibilities

• Lead and champion a high-performing selling culture across the store, driving sales results and a strong customer experience.
• Oversee front-end and service operations, ensuring adherence to SOPs, policies and brand standards.
• Coach and develop team members through onboarding and ongoing training across departments.
• Provide Manager-on-Duty coverage, maintain floor leadership and service standards.

Job description

Michaels in Kenosha, WI seeks a Sales Manager to lead a high-performing selling culture and drive strong sales and customer satisfaction. You will oversee front-end operations, ensure SOPs and brand standards are followed, and coach team members for excellence in service.

The role requires skilled leadership, operational focus, and a commitment to exceptional customer experiences across channels and store programs.