Retail Sales Leader: Customer Experience & Growth

Michaels; Butler (Butler County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Various voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Sales Manager to lead a high-performing selling culture across the Butler, PA store, driving sales and an engaging customer experience. You will supervise front-end operations, ensure brand standards, and coach the team to meet KPIs.

The role requires 3+ years of retail leadership, ability to manage SOPs, and involvement in omni-channel initiatives like BOPIS and delivery. Strong communication and customer focus are essential.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer-focused coaching and brand standards.

Responsibilities

• Lead and champion selling culture to drive sales and customer experience.
• Oversee front-end, service, POS, and Self-Checkout to ensure smooth transactions.
• Coach team on SOPs, policies, and store standards for results.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS systems

Self-Checkout

Job description

Michaels is seeking a Sales Manager to lead a high-performing selling culture across the Butler, PA store, driving sales and an engaging customer experience. You will supervise front-end operations, ensure brand standards, and coach the team to meet KPIs.

The role requires 3+ years of retail leadership, ability to manage SOPs, and involvement in omni-channel initiatives like BOPIS and delivery. Strong communication and customer focus are essential.