Retail Sales Manager: Lead & Elevate Customer Experience

The Michael's Companies; Mesa (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies in Phoenix, AZ seeks a Sales Manager to lead front-end and service operations, driving sales and customer satisfaction. You will coach teams, enforce SOPs, and ensure brand standards while managing day-to-day execution in-store.

With 3+ years of retail leadership, you will oversee POS systems, loyalty programs, and omni-channel services, delivering strong results in a fast-paced environment.

Qualifications

• At least 3+ years of retail leadership experience.

Responsibilities

• Lead store operations ensuring SOPs and brand standards are followed.
• Coach team on customer experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Oversee POS and Self-Checkout usage to ensure smooth transactions.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Train and develop team members through onboarding and ongoing skill-building.

Skills

Retail leadership

Job description

The Michaels Companies in Phoenix, AZ seeks a Sales Manager to lead front-end and service operations, driving sales and customer satisfaction. You will coach teams, enforce SOPs, and ensure brand standards while managing day-to-day execution in-store.

With 3+ years of retail leadership, you will oversee POS systems, loyalty programs, and omni-channel services, delivering strong results in a fast-paced environment.