Store Sales Leader: Customer Experience & Operations

Michaels Stores; San Tan Valley (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health coverage

Tuition assistance

Job summary

The Michaels Companies Inc. is seeking a Sales Manager for the PHX-SAN TAN VALLEY, AZ store to lead a high-performing selling culture and deliver strong sales and customer experience.

You will manage front-end operations, ensure SOP compliance, coach staff, and drive omni-channel initiatives such as BOPIS and loyalty programs. This role requires at least 3+ years of retail leadership, willingness to work nights, weekends, and early mornings, and a commitment to operational excellence and

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations to ensure brand standards and SOPs.
• Coach and develop team members through structured onboarding and ongoing training.
• Provide Manager-on-Duty coverage and ensure floor leadership and service standards.
• Drive omni-channel execution including BOPIS, Same Day Delivery, and loyalty programs.
• Promote protection plans and Extend services to customers and team members.

Job description

The Michaels Companies Inc. is seeking a Sales Manager for the PHX-SAN TAN VALLEY, AZ store to lead a high-performing selling culture and deliver strong sales and customer experience.

You will manage front-end operations, ensure SOP compliance, coach staff, and drive omni-channel initiatives such as BOPIS and loyalty programs. This role requires at least 3+ years of retail leadership, willingness to work nights, weekends, and early mornings, and a commitment to operational excellence and