Store Sales Leader: Customer Experience & Growth

Michaels Stores; Chandler (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Chandler, AZ to lead a high-performing selling culture across the store, oversee front-end and service operations, and ensure adherence to SOPs and brand standards.

You will coach teams to improve conversion, manage MOD coverage, and drive omni-channel services such as BOPIS and Same Day Delivery, while promoting loyalty programs and protecting assets.

Qualifications

• Minimum 3+ years of retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer-focused coaching skills.

Responsibilities

• Lead store sales culture and customer experience across the floor.
• Coach team on selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems.
• Drive omni-channel services including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards Program and MCC/Extend services.

Skills

Retail leadership

Customer coaching

POS systems

Tools

POS software

Inventory management

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Chandler, AZ to lead a high-performing selling culture across the store, oversee front-end and service operations, and ensure adherence to SOPs and brand standards.

You will coach teams to improve conversion, manage MOD coverage, and drive omni-channel services such as BOPIS and Same Day Delivery, while promoting loyalty programs and protecting assets.