Retail Sales Manager: Lead, Coach & Grow Your Team

Paycom - ATS; Howell (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Ongoing paid training

Uncapped commission program

Medical, Dental and Vision coverage

Life Insurance

401(K) Retirement Program

Paid Vacation Time

Pet Insurance

Job summary

My Wireless, an AT&T Authorized National Retailer, seeks a Retail Store Manager to coach and develop a high-performing sales team, drive customer excellence, and manage store operations. You will recruit, schedule, and train staff to hit KPIs while maintaining a compliant, safe, and well-merchandised location.

The role emphasizes leadership, coaching for sales success, and building a strong client base through ethical practices. A competitive pay and benefits package supports career growth.

Qualifications

• 1 year management experience in a similar field (Required)
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Bilingual (Preferred but may not be required depending on location)
• Bachelor’s degree (Preferred)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred)
• Experience prospecting through outbound calls. (Preferred)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Responsibilities

• Train and lead a team to deliver an extraordinary customer experience
• Supervise daily operation of a location including hiring, scheduling, developing, and coaching
• Achieve location goals by coaching and developing team members to meet KPIs
• Build a steady client base by ethical and customer-centric business practices
• Maintain a clean and safe store environment and proper merchandising
• Maintain operations by enforcing policies and procedures
• Ensure compliance with legal requirements and company standards
• Keep informed of professional and technical knowledge through workshops and networking

Skills

Team leadership

Coaching

Customer service

Communication

Organization

Motivation

Education

Bachelor’s degree

Tools

Sales tools

Job description

My Wireless, an AT&T Authorized National Retailer, seeks a Retail Store Manager to coach and develop a high-performing sales team, drive customer excellence, and manage store operations. You will recruit, schedule, and train staff to hit KPIs while maintaining a compliant, safe, and well-merchandised location.

The role emphasizes leadership, coaching for sales success, and building a strong client base through ethical practices. A competitive pay and benefits package supports career growth.