Wireless Retail Sales Leader & Coach

Paycom - ATS; Niles (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Uncapped commission

Paid training

401(k) retirement plan

Medical, Dental and Vision coverage

Paid vacation

Headspace membership

FinPath for financial wellness

Pet insurance

Job summary

My Wireless, an AT&T Authorized National Retailer, seeks a Retail Store Manager to coach and develop a team for best-in-class customer service and loyal client base. You’ll train and lead staff, supervise store operations, hire and schedule, and drive performance toward KPIs.

You will partner with AT&T Signature and drive local events, staff retention, and compliant store practices while maintaining a high-energy customer-focused environment. Strong communication and leadership are essential.

Qualifications

• 1 year management experience in a similar field (Required)
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Bilingual (Preferred but may not be required depending on location)
• Bachelor’s degree (Preferred)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred)
• Experience prospecting through outbound calls (Preferred)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent (Required)

Responsibilities

• Train and lead a team to deliver an extraordinary customer experience and exceed sales targets.
• Supervise daily operation of a location including hiring, scheduling, developing, and coaching.
• Establish business accounts by partnering with AT&T Signature team and holding community events outside the store.
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising to standards.
• Maintain operations by coordinating and enforcing policies and procedures.
• Keep informed of professional knowledge by attending workshops and networking.

Skills

Management experience

Retail sales

Customer service

Communication

Team leadership

Flexibility

Bilingual (preferred)

High school diploma or equivalent

Education

Bachelor’s degree (Preferred)

Tools

None

Job description

My Wireless, an AT&T Authorized National Retailer, seeks a Retail Store Manager to coach and develop a team for best-in-class customer service and loyal client base. You’ll train and lead staff, supervise store operations, hire and schedule, and drive performance toward KPIs.

You will partner with AT&T Signature and drive local events, staff retention, and compliant store practices while maintaining a high-energy customer-focused environment. Strong communication and leadership are essential.