Retail Sales Leader: Elevate Customer Experience

Michaels of Canada; Connecticut; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Appleton, WI is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach the team, provide Manager-on-Duty coverage, and ensure accurate POS/Self-Checkout operations, while championing loyalty programs and

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead store operations and selling culture across the store to drive strong sales results and customer experience.
• Oversee front-end and service operations ensuring brand standards and SOPs are followed.
• Coach team members, provide Manager-on-Duty coverage, and ensure POS/Self-Checkout accuracy and efficiency.
• Drive omni-channel initiatives including BOPIS, Same Day Delivery, and Loyalty Programs.

Job description

The Michaels Companies Inc. in Appleton, WI is seeking a Sales Manager to lead a high-performing selling culture across the store, driving sales results and delivering an engaging customer experience.

This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. You will coach the team, provide Manager-on-Duty coverage, and ensure accurate POS/Self-Checkout operations, while championing loyalty programs and