Retail Sales Manager: Elevate CX & Store Growth

Michaels; Bala Cynwyd (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with employer match

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a Sales Manager in Bala Cynwyd, PA to lead a high-performing selling culture and ensure engaging customer experiences. You will oversee front-end operations, POS usage, and service standards while driving sales KPIs and daily execution.

Responsibilities include coaching, managing MOD coverage, and supporting in-store programs like Loyalty and in-store services. The role requires 3+ years of retail leadership and the ability to operate in a fast-paced environment with

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Strong customer-focused coaching and leadership.

Responsibilities

• Lead store team to meet selling and service KPIs.
• Coach staff on SOPs, brand standards and policies.
• Own MOD coverage and day-to-day store operations.
• Drive omni-channel initiatives like BOPIS and Same Day Delivery.
• Oversee campaigns (Loyalty, MCC/Extend, Knit & Sew Shop) and events.

Skills

Retail leadership

Customer experience

Coaching

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels is seeking a Sales Manager in Bala Cynwyd, PA to lead a high-performing selling culture and ensure engaging customer experiences. You will oversee front-end operations, POS usage, and service standards while driving sales KPIs and daily execution.

Responsibilities include coaching, managing MOD coverage, and supporting in-store programs like Loyalty and in-store services. The role requires 3+ years of retail leadership and the ability to operate in a fast-paced environment with