Retail Sales Manager: Elevate Customer Experience

Michaels; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Tuition assistance

Job summary

Michaels is seeking a Sales Manager in the United States to lead front-end and service operations, driving selling culture and brand standards to achieve KPIs. You will coach staff, oversee POS/Self-Checkout usage, and manage loyalty programs and in-store events to enhance customer experience.

The role requires 3+ years of retail leadership, strong communication, and ability to operate in a fast-paced environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations, ensuring brand standards and KPI targets.
• Coach and develop team members through onboarding and ongoing training.
• Oversee store programs (loyalty, protection plans) and Customer Experience initiatives.
• Provide MOD coverage and maintain floor leadership during shifts.
• Ensure accurate POS and Self-Checkout usage and transactions.
• Drive omni-channel execution (BOPIS, Same Day Delivery).

Skills

Retail leadership

Tools

POS systems

Job description

Michaels is seeking a Sales Manager in the United States to lead front-end and service operations, driving selling culture and brand standards to achieve KPIs. You will coach staff, oversee POS/Self-Checkout usage, and manage loyalty programs and in-store events to enhance customer experience.

The role requires 3+ years of retail leadership, strong communication, and ability to operate in a fast-paced environment.