Retail Sales Manager — Elevate Customer Experience

Michaels; New Lenox (IL); Hybrid; USD 33,000 - 46,000; Full time

Job summary

The Michaels Companies is seeking a Sales Manager in New Lenox, IL to lead a high-performing store team and deliver exceptional customer experiences. You will coach staff on selling behaviors, drive KPI results, and manage day-to-day operations including POS, checkout flow, and in-store programs.

Responsibilities include leading MOD coverage, ensuring policy compliance, and promoting loyalty programs while optimizing omni-channel services and in-store events.

Qualifications

• 3+ years retail leadership experience required.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end and service operations with strong customer focus.
• Coach team on SOPs, policies and brand standards.
• Ensure POS/Self-Checkout efficiency and accurate transactions.
• Drive omni-channel service with BOPIS and Same Day Delivery.

Skills

Retail leadership

Customer experience

Job description

The Michaels Companies is seeking a Sales Manager in New Lenox, IL to lead a high-performing store team and deliver exceptional customer experiences. You will coach staff on selling behaviors, drive KPI results, and manage day-to-day operations including POS, checkout flow, and in-store programs.

Responsibilities include leading MOD coverage, ensuring policy compliance, and promoting loyalty programs while optimizing omni-channel services and in-store events.