Retail Sales Manager: Customer Experience Leader

Michaels; Trenton (NJ); Presencial; USD 24.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Employee discounts

401(k) with employer match

Tuition assistance

Descripción de la vacante

Michaels TRENTON-PRINCETON, NJ is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver engaging customer experiences across store operations.

You will coach teams, model best-in-class Customer Experience and ART of Selling, manage MOD coverage, and ensure accurate POS usage and omni-channel fulfillment to boost loyalty enrollment and customer retention.

Formación

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Strong customer-focused coaching and people leadership.

Responsabilidades

• Lead adherence to SOPs and company programs to ensure legal compliance and store standards.
• Oversee front-end operations, POS and Self-Checkout usage for smooth transactions.
• Coach and develop team to improve Customer Experience and conversions.
• Provide Manager-on-Duty coverage and maintain floor leadership and service standards.
• Drive loyalty enrollment and protect sales through omni-channel execution.

Conocimientos

Retail leadership

Descripción del empleo

Michaels TRENTON-PRINCETON, NJ is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and deliver engaging customer experiences across store operations.

You will coach teams, model best-in-class Customer Experience and ART of Selling, manage MOD coverage, and ensure accurate POS usage and omni-channel fulfillment to boost loyalty enrollment and customer retention.