Retail Sales Manager: Customer Experience Leader

michaels; Timonium (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Wellness programs

Job summary

Michaels in Timonium, MD seeks a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach the team, manage POS and checkout, and contribute to omni-channel initiatives like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership, standing and lifting duties, and availability to work nights, weekends and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Availability to work nights, weekends and early mornings.

Responsibilities

• Lead store operations to ensure SOPs, policies and brand standards.
• Coach team on Customer Experience and selling behaviors.
• Oversee front-end, POS, and Self-Checkout operations.
• Drive sales KPIs and omni-channel services (BOPIS, Same Day Delivery).
• Manage Loyalty Rewards programs and in-store protection offerings.

Skills

Retail leadership

Job description

Michaels in Timonium, MD seeks a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach the team, manage POS and checkout, and contribute to omni-channel initiatives like BOPIS and Same Day Delivery.

This role requires 3+ years of retail leadership, standing and lifting duties, and availability to work nights, weekends and early mornings.