Retail Sales Leader - Customer Experience & Growth

The Michael's Companies; Santa Ana (CA); On-site; USD 25,000 - 32,000; Full time

Job summary

The Michaels Companies in Santa Ana, CA is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving strong sales and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOPs are followed and sales KPIs are met.

Responsibilities include coaching, MOD coverage, efficient POS usage, and overseeing in-store programs such as loyalty and in-store events.

Qualifications

• 3+ years retail leadership experience.
• Experience in managing store operations and SOPs.
• Strong coaching and customer-focused leadership.

Responsibilities

• Lead and champion a high-performing selling culture in-store.
• Oversee front-end, service operations, and POS usage.
• Drive omni-channel execution including BOPIS and delivery.
• Coach team on customer experience and brand standards.
• Manage store programs, events, and loyalty enrollment.

Skills

Retail leadership

Customer service coaching

Operations management

POS systems

Tools

POS terminals

Self-Checkout systems

Job description

The Michaels Companies in Santa Ana, CA is seeking a Sales Manager to lead and champion a high-performing selling culture across the store, driving strong sales and an engaging customer experience. You will oversee front-end and service operations, ensuring brand standards and SOPs are followed and sales KPIs are met.

Responsibilities include coaching, MOD coverage, efficient POS usage, and overseeing in-store programs such as loyalty and in-store events.