Retail Sales Manager: Customer Experience Leader

Michaels; Saint Augustine (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Job summary

The Michaels store in ST. AUGUSTINE, FL is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience.

You will oversee front-end operations, coaching, and adherence to SOPs, while ensuring consistent brand standards across all store activities. Responsibilities include managing POS systems, supporting events and programs, and driving omni‑channel service.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead store operations while ensuring SOPs and company programs are followed.
• Coach team to deliver exceptional customer experience and selling behaviors.
• Manage front-end and service operations, including POS and Self-Checkout systems.
• Oversee store events, loyalty program enrollment, and omni‑channel order fulfillment (BOPIS, Same Day Delivery).

Skills

Retail leadership

Job description

The Michaels store in ST. AUGUSTINE, FL is seeking a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience.

You will oversee front-end operations, coaching, and adherence to SOPs, while ensuring consistent brand standards across all store activities. Responsibilities include managing POS systems, supporting events and programs, and driving omni‑channel service.