Retail Sales Manager: Customer Experience & Ops

Michaels Stores; Jacksonville (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Health benefits

Job summary

The Michaels Companies, Inc. in Jacksonville, FL seeks an experienced retail leader to support the Store Manager in implementing SOPs, policies, and store standards while ensuring team accountability and operational continuity.

This role focuses on coaching customer experience, driving omni-channel service, managing the POS and Self-Checkout, and coordinating events like balloons and party services, with early mornings, nights, weekends as required.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to drive customer satisfaction and store standards.
• Experience coaching teams to follow SOPs and company programs.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and company programs.
• Ensure execution of policies, maintain store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversions.

Skills

Customer Experience

Leadership

SOP compliance

Upselling

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. in Jacksonville, FL seeks an experienced retail leader to support the Store Manager in implementing SOPs, policies, and store standards while ensuring team accountability and operational continuity.

This role focuses on coaching customer experience, driving omni-channel service, managing the POS and Self-Checkout, and coordinating events like balloons and party services, with early mornings, nights, weekends as required.