Retail Sales Manager - Customer Experience Leader

Michaels Stores; Nebraska; On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Insurance options

Employee discounts

Job summary

The Michaels Companies, Inc. is seeking a Sales Manager for the Cheyenne, WY store to lead front-end and service operations, coach a team, and drive sales while upholding brand standards.

You will promote loyalty programs, manage POS and Self-Checkout, and mentor staff through onboarding and daily coaching, with availability for nights, weekends and early mornings. Join a company offering benefits such as 401(k) with match, health coverage, and employee discounts.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to drive sales and customer satisfaction.
• Coach staff to uphold SOPs, brand standards and policies.
• Provide MOD coverage and oversee POS/self-checkout efficiency.
• Promote loyalty program enrollment and omni-channel order fulfillment.
• Develop team through onboarding and ongoing skill-building.

Skills

Retail leadership

Customer experience

Team coaching

Operational execution

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies, Inc. is seeking a Sales Manager for the Cheyenne, WY store to lead front-end and service operations, coach a team, and drive sales while upholding brand standards.

You will promote loyalty programs, manage POS and Self-Checkout, and mentor staff through onboarding and daily coaching, with availability for nights, weekends and early mornings. Join a company offering benefits such as 401(k) with match, health coverage, and employee discounts.